Welcome to the website of MotoVault Transport, LLC (“MotoVault,” “Company,” “we,” “our,” or “us”). By accessing or using this website and any services offered through it, including towing, roadside assistance, recovery services, transport, and membership subscription plans, you agree to comply with and be bound by the following Terms of Use.

If you do not agree with these Terms, you must discontinue use of the website and services.

1. Services Provided

MotoVault Transport, LLC provides vehicle towing, roadside assistance, vehicle recovery, transport services, and membership-based service plans that may include benefits such as towing coverage, jump starts, lockout assistance, tire changes, fuel delivery, and related roadside services.

Service availability may vary by location, provider availability, weather conditions, traffic conditions, and other operational limitations.

MotoVault may utilize third-party contractors, affiliates, or service partners to perform services on behalf of the Company.

2. Membership and Subscription Plans

MotoVault may offer subscription-based membership plans that provide certain roadside assistance benefits.

Membership benefits may include but are not limited to:

• Towing services within specified mileage limits

• Roadside assistance services

• Lockout assistance

• Jump-start services

• Fuel delivery

• Tire change assistance

• Service priority

Membership plans may be billed monthly or annually.

Important Terms

Membership plans:

• Are non-transferable

• Apply only to the registered member vehicle

• May have usage limits

• Do not guarantee immediate service availability

MotoVault reserves the right to:

• Modify membership plans

• Change pricing

• Adjust service limits

• Cancel memberships for abuse or misuse

3. Service Limitations

MotoVault services are subject to reasonable operational limitations.

The Company does not guarantee:

• Response times

• Immediate service availability

• Service during severe weather, disasters, or unsafe conditions

MotoVault reserves the right to refuse service if:

• The situation poses a safety risk

• The vehicle cannot be safely towed

• The service request is fraudulent or abusive

Additional fees may apply for:

• Mileage beyond membership limits

• Specialized recovery

• Winching

• Storage

• After-hours services

• Hazardous environments

4. Payment Terms

Payment for services may be required prior to service or upon completion of service.

Accepted forms of payment may include:

• Credit cards

• Debit cards

• Online payment systems

• Other approved payment methods

Failure to pay for services may result in:

• Service refusal

• Collection actions

• Additional fees

5. Cancellations and Refunds

Membership plans and services may have limited refund eligibility.

Refunds may be issued at the sole discretion of MotoVault Transport, LLC.

Membership cancellations may take effect at the end of the current billing period unless otherwise stated.

6. Limitation of Liability

To the fullest extent permitted by law, MotoVault Transport, LLC shall not be liable for:

• Indirect damages

• Incidental damages

• Loss of use

• Loss of profits

• Vehicle damage not caused by negligence

• Delays in service

MotoVault’s liability, if any, shall be limited to the amount paid for the service in question.

7. Vehicle Owner Responsibilities

Customers requesting services must:

• Be the legal owner of the vehicle or have authorization

• Provide accurate vehicle information

• Ensure the vehicle is accessible and safe to service

• Disclose mechanical issues or hazards

MotoVault is not responsible for personal belongings left inside vehicles.

8. Website Use

Users agree not to:

• Use the website for unlawful purposes

• Attempt to hack, disrupt, or damage the website

• Misrepresent identity

• Attempt fraudulent service requests

MotoVault reserves the right to restrict or terminate access to the website.

9. Intellectual Property

All content on this website, including logos, graphics, text, and branding, is the property of MotoVault Transport, LLCand may not be used without written permission.

10. Changes to Terms

MotoVault reserves the right to update or modify these Terms of Use at any time.

Updates will be posted on this website with the revised date.

11. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any disputes shall be resolved in the courts located in Virginia.

12. Contact Information

MotoVault Transport, LLC
14321 Winter Breeze Dr
Suite 62
Midlothian, VA 23113

Phone: (804) 213-6016
Email: info@motovaulttransport.com